Diamond Deluxe Vegan Lashe

Returns, Exchanges, and Refunds

• Returns Policy:
  • At SapphireModeDeVie LLC, we stand by the quality of our products. If you are not entirely satisfied with your purchase, you may initiate a return on unused cosmetics, accessories & gifts within 7 days from the date of delivery. All Lashewear, Lasheglue, mascara, & cream or liquid eye products are FINAL SALE.
• Eligibility for Returns:
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. Some products may not be eligible for returns due to hygiene and safety reasons.
• Return Process:
  • To initiate a return, please contact our customer support team via sapphiremodedevie@gmail.com. Provide your order number, product details, and reason for the return. Our team will guide you through the return process.
• Exchanges:
  • We are pleased to facilitate exchanges for products that meet the eligibility criteria outlined in our Returns Policy. Reach out to our customer support to begin the exchange process.
• Refund Process:
  • Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via the original payment method within [specify number of days].
• Refund Exceptions:
  • Please note that certain costs, including shipping fees, may be non-refundable. Contact our customer support for more information on refund exceptions.
• Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact us immediately with clear photos of the issue. We will arrange for a replacement or issue a refund accordingly.

SapphireModeDeVie LLC is committed to providing a fair and transparent process for returns, exchanges, and refunds, ensuring a satisfying shopping experience for our valued customers.

• Shipping and Delivery:
  • We offer reliable shipping services to ensure your order reaches you in a timely manner. Shipping times may vary based on your location and the selected shipping option.
• Shipping Options:
  • SapphireModeDeVie LLC provides various shipping options, each with its own delivery times and associated costs. During the checkout process, you can select the shipping option that best suits your needs.
• Shipping Fees:
  • Shipping fees are calculated based on the chosen shipping option, the weight, and dimensions of the products, and your delivery location. The applicable shipping charges will be displayed during the checkout process.
• Order Tracking:
  • Once your order is shipped, we will provide a tracking number via email, allowing you to monitor the status and progress of your shipment.
• Delivery Completion:
  • Upon successful delivery, you will receive a confirmation via email. Please inspect the contents of your package and contact us immediately with any concerns.

SapphireModeDeVie LLC is committed to ensuring a smooth ordering process, secure payments, and timely delivery of your selected beauty products.